FAQ

Shea butter is derived from shea kernels which is found inside the fruit of the shea tree.  The shea tree is mostly found in the savanna regions of West Africa and some parts of East Africa.

Normally, Emriad Ventures has a standard packaging of 25kg per carton. Upon arrangement, however, we are able to package shea butter per kilo basis for our client.

Absolutely, we provide custom-design products for our clients.  We take this seriously in order to provide satisfaction to our client.

Shea butter can stay up to 24 months to experience its power and effect.

Yes, our shipping agents are ready to deliver your with Shea Butter in any part of the world.

Yes, our sales and marketing manager arranges with our shipping agents to bring our products to our clients.

Yes, we do air freight services, especially when products are urgently needed by our clients. We normally discuss this with our clients. Otherwise, we mostly operate through freight forwarding (maritime) and by road.

Our prices are dependent on the quite a number of factors such as quantity, order, level of quality, speed of delivery. We are happy to discuss the price with our clients.

All export purchases are made in USD or EURO. For our customers in other parts of Africa, we will be using the payment In the near future, we will be connecting to the Pan African Payment and Settlement Platform, which allows our clients to pay in their local currency.

Be sure to receive your order within a week by road, two weeks if ordered by air and up to 8 weeks for sea freight from the time of finalizing the sales contract. In all cases, the client has the possibility to track the products.

Due the production of shea products to customer specification and perishable nature of shea products, we expect the client to pre-commit an amount equivalent to 30% of the entire order. The remaining 70% is then paid after receipt of delivery. For new clients, we use letters of credit to transact. You make payments to our bankers through your bankers. Your bank credits us only when goods arrive at home country or depot.

Indeed, we actually ship our products with an accompanying detail of documents. We also share these documents with our clients for transparency.